Cancellation & Refunds

1. No Returns & No Refunds

Due to the nature of our premium jewelry, we do not offer returns, exchanges, or refunds for any products purchased on our store. All sales are final.

2. Damaged Products

We take extreme care in packaging your orders. However, if you receive a damaged product in transit, you must provide proof to raise a concern.

To report a damaged item: You must send an unedited unboxing video showing the damaged product via Instagram DM (@zibaah.h) within 24 hours of delivery. Without an unboxing video, we will not be able to process any replacements or address the issue.

3. Cancellations

Once an order has been placed and payment is captured, it cannot be cancelled or modified.